Frequently Asked Questions

As much time as possible is always best. However we understand it is difficult to work around builder or work commitments, that is where we are able to help. Contact our office and we will be sure to assist with any request no matter how urgent.
VTFG provides a workmanship guarantee and 15 - 25 year warranty depending on the type of floor you choose. All our products are tested through time and we are confident our products are some of the best in the industry.
We install our products. Most companies hire outside contractors to install their products. Which means you pay for the products in their store and you then deal with the contractor. This means the store passes the responsibility to an outside contractor to complete your work. On the contrary our installers are hired, trained and supervised by us.
Yes, ofcourse. If it is advertised elsewhere at a lower price we will gladly beat the price including installation.
Yes, we will also dispose of the flooring.
We have numerous teams working Victoria wide.
In the unfortunate time of a warranty claim, please contact our dedicated after sale customer service department. VTFG process all warranty claims inhouse and does not pass on responsibility to any 3rd party. We will ensure to handle the claim in a timely and professional manner.
Time of installation depends on the work involved and the product being installed. Generally speaking our flooring installers are capable of installing 80m2 per day.

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